Return/Refund Policy

Returns or Exchanges Initiated by Customers

• We do not accept re-shipping requests for orders canceled due to returns.
  We only accept returns or exchanges in cases such as where the incorrect product arrives or there are missing items in the order. In this case, please contact us via the inquiry form within 30 days of receipt.
• If a package is returned due to incomplete or incorrect shipping address, or if the recipient refuses to accept delivery, the order will be canceled and a refund issued. Please note that refund deductions will be applied in this case. Refunds may be subjected to deductions for shipping fees, payment processing charges, or bank transfer fees, which will be the customers’ responsibility.
• Please note that frequent or high-value retruns and cancellations may result in restrictions on your ability to place future orders.

 

Incorrect or Missing Items

If there are any issues with your delivery, such as receiving incorrect or missing items, please contact us via the inquiry form within 30 days of receipt.

 

Initial Defects in Products

For products with manufacturing defects, please contact the manufacturer directly using the contact information on the product packaging or instruction manual.

• For certain products, manufacturers may have specific support periods. Please be sure to contact them promptly.
• If the packaging or instruction manual does not include contact information, please contact us through our inquiry form within 30 days of receipt.
  

 

Refunds

If an order is canceled due to a return, we will process the refund by canceling the payment transaction confirmed at the time of order.

In addition, if a change in shipping address results in a reduction of the shipping fee, we will issue a refund of the overpaid amount.

If we are unable to cancel the credit card transaction, we will issue a direct refund and provide instructions via email.

 

Refund Deductions:

Refunds may be subjected to deductions for shipping fees, payment processing charges, or bank transfer fees, which will be the customers’ responsibility.

 

Chargebacks

Here at KOTOBUKIYA US ONLINE, we are committed to providing you with a safe and enjoyable shopping experience. 
If you ever encounter any issue with your order—such as missing products or parts, damage or incorrect merchandise—we kindly ask you to contact us directly using the inquiry form on this website, so we can assist you and resolve the problem as quickly as possible.

Please note that we do not accept chargebacks under any circumstances. 
Customers who file a chargeback with their credit card issuer or PayPal without first reaching out to us may have their future orders on our site refused. 
We greatly appreciate your understanding and cooperation. Please rest assured that our team is here to help, and we are dedicated to finding solutions together.