Dear Valued Customers,
Thank you for your continued support of KOTOBUKIYA US ONLINE!
As part of our ongoing efforts to enhance our fulfillment operations and provide the best possible delivery experience, we will update our shipping process for orders placed on or after October 1, 2026 (ET).
Going forward, KOTOBUKIYA US ONLINE will select the shipping carrier and service for each order based on factors such as delivery destination, package size, weight, and shipping requirements. This approach allows us to choose the shipping solution best suited to each order and helps ensure efficient, consistent, and reliable delivery for our customers.
What Will Change
- Beginning October 1, 2026 (ET), shipping carriers will no longer be selectable during checkout.
- Our Shipping Policy will be updated accordingly.
Instead, KOTOBUKIYA US ONLINE will determine the most appropriate shipping method for each order based on its delivery destination, package characteristics, and any other relevant factors.
By managing carrier selection internally, we can optimize our shipping operations, improve fulfillment efficiency, and provide a more streamlined delivery experience.
Existing Orders Will Not Be Affected
- Orders placed before October 1, 2026, will continue to be shipped according to the shipping method selected at the time of purchase.
- No action is required for existing orders.
We appreciate your understanding and support as we continue investing in improvements that help us deliver a better overall customer experience.
Our Shipping Policy will be updated on October 1, 2026 (ET). The updated policy will be available at the link below:
https://kotobukiya-us.com/policies/shipping-policy
If you have any questions regarding this update or need assistance with an order, please do not hesitate to contact us.
Thank you for your continued support.
Kind regards,
KOTOBUKIYA US ONLINE Team
