KOTOBUKIYA US ONLINE is the official online store of Kotobukiya, a Japanese manufacturer of figures and plastic models, dedicated to customers in the United States.

We offer a wide range of high-quality Kotobukiya products, including figures of anime and game characters, as well as original plastic models like "Frame Arms Girl" and "Megami Device”.

• Some products come with exclusive purchase bonus items only available at our store!
• We also offer many exclusive items that cannot be found elsewhere!
  You can view the Limited & Bonus Items here.
• Pre-order popular new items!
  As an official Kotobukiya store, you can shop with confidence.

For the latest updates on our store, check out the following:

• Newsletter: Receive the latest product updates via email. Subscribe here.
• Social media: Stay informed about news, campaigns, and new arrivals.

Facebook: Kotobukiya

Instagram: @kotobukiya_official

X: @kotobukiya_EN

Membership registration is required to place orders or pre-order items at KOTOBUKIYA US ONLINE. Registration is free of charge. Please register here. Registration requires providing necessary information and agreeing to the membership terms. Please note that only one account per person is allowed.

If you are not receiving emails from us, please check the following:

• Ensure the registered email address is correct.
• Check your spam or junk mail folder.
• Ensure emails from "@kotobukiya-us.com" are allowed.

If you still experience issues, feel free to contact us using the inquiry form.

Only one account per person is allowed.

You can update your membership information via "My Page > Edit Account”.

Changing your registered address DOES NOT automatically update the shipping address for previously places unshipped orders.

Address changes for unshipped orders must be made via your order history.

Changing your registered address will only update the "Default Address" on your account.

For more details, please visit our Shipping Policy page.

You can reset your password here. Please use the same email address you used to register with Kotobukiya.

Please contact us via our inquiry form for assistance.

To request account deletion, please contact us via our inquiry form. If you have unshipped orders, we cannot process a request for account deletion until those orders are fulfilled.

For inquiries regarding business account and wholesale, please contact the Kotobukiya Customer Support Center here.

"Add to Cart" indicates items that are in stock and available for immediate purchase.
"Pre-Order" indicates items that are not yet released.

The release month is written on the product page. Check our Upcoming Products page for additional details.

We apologize for the inconvenience. Please contact the manufacturer using the contact information provided in the product packaging or manual. If no contact information is available, contact us via our inquiry form within 30 days of receipt.

If the actual product (figure, plastic model) is visibly damaged, contact us via our inquiry form within 30 days of receipt. Please note that damage to the shipping box and/or product box cannot be filed as a claim.

Please review our Return / Refund Policy.

For product-related inquiries, please contact the Kotobukiya Customer Support Center here.

Thank you for your interest! Product requests can be submitted through the Kotobukiya Customer Support Center here.

We cannot disclose stock levels for individual products. Our official Newsletters provide updates on new products, campaigns, and recommended items in case you are interested in our new releases and future restocks. For more information about Newsletters, please visit our User's Guide page.

KOTOBUKIYA US ONLINE is the official online store of Kotobukiya and we can fully guarantee you that all products in our store are authentic. Please note that an actual product might vary from the images shown on the product page/package. In case your received incorrect item, please contact us via the inquiry form within 30 days of receipt.

We cannot disclose stock levels for individual products.

If you exceed the purchase limit for an item, you will be unable to add more to your cart. Please adjust the quantity and try again.

Bonus items cannot be ordered individually.

We only accept orders through our online store.

Items with purchase bonuses will have details listed on their product pages. Some bonuses may have specific purchase conditions.

Orders can be combined ONLY during checkout if they meet specific conditions. Please note that after the orders are confirmed, they cannot be combined. For more information, refer to our User's Guide.

If you did not receive our emails:

• Check your spam/junk folder.
• Ensure emails from "@kotobukiya-us.com" are allowed.

If you still experience issues, feel free to reach out to us using the inquiry form.

You can cancel your order via My Page within 24 hours of order confirmation. Please note that this rule also applies to pre-ordered products, pre-ordered items can be cancelled only within 24 hours of order confirmation (not release date).
To cancel the order, please follow these steps:

1. Go to "My Page > Order History" and select the order you wish to cancel.
2. Click the "Cancel Order Now" button. If the button is not displayed, the order cannot be canceled.
   *Please note that cancellations cannot be reversed.

Changes to existing orders are not possible after checkout. Please complete the following steps in case you need to change the quantity or details of the order:

1. Make a new order with the correct quantity
2. After the correct order is made, please cancel your order with the wrong number of items.
   (Please note that you can cancel your order via My Page ONLY within 24 hours of order confirmation. Please note that this rule also applies to pre-ordered products. Please note that some items have purchase quantity limits, which are indicated on the product page.)

Please note that some items have purchase quantity limits, which are indicated on the product page. For wholesale inquiries, please contact the Kotobukiya Customer Support Center here.

KOTOBUKIYA US ONLINE accepts the following payment methods:

• Credit cards (Mastercard/Visa/American Express/Discover/Diners Club)
• Shop Pay
• PayPal
• Google Pay
• Apple Pay
• Amazon Pay

Payment is processed at the time of order confirmation, regardless of whether the item is in stock or a pre-order. For the exact payment schedule, please check with your credit card company or PayPal.

Payment methods cannot be changed after the order is confirmed. If needed, you can cancel the order within 24 hours and place a new one using your preferred payment method.

Debit cards with Visa, Mastercard, American Express are accepted. Please note that the payment will be processed at the time of order confirmation.

If you saved your card information during checkout by selecting "Save my information," it is tied to your Shop account. Update your payment details through your account or refer to the Help Center (Shop Pay).

Taxes may be applied based on your registered address. Taxes and shipping fees are calculated and displayed at checkout.

Yes. You can save your credit card information by checking “Save my information for a faster checkout with a Shop account” box. Please note that Kotobukiya does not store your payment information. Your information is saved on your Shop Pay account and being handled by Shopify.

Kotobukiya does not charge any additional fees from our end, please check your credit card company/PayPal for details on the payment method fees.

Shipping fees are flat-rate and charged as follows, regardless of the order's weight, size or number of shipping boxes:

• Mainland United States: $10 per order
• Alaska and Hawaii: $40 per order
• Other Regions: Shipping is not available outside these areas.

For detailed information on shipping fees, please refer to our Shipping Policy page.

Orders are shipped via FedEx or UPS. Customers can select their preferred carrier during checkout. Delivery carriers cannot be changed after order confirmation.

The release month is listed on the product page. Once the item is released and arrives at our warehouse, it will be prepared for shipment.

We do not allow delivery dates or time specifications on our website. Once shipped, tracking information will be provided via email.

Delivery addresses can only be changed before shipment preparation begins. Please refer to our Shipping Policy for more details.

Once your order ships, you will receive an email with a tracking number. Use the provided tracking number to check the delivery status via the carrier's website.

We ship within the United States (excluding certain regions). Unfortunately, we do not ship to Canada, Mexico, or other countries. For details, see our Shipping Policy.

If delivery fails due to incorrect information or refusal of receipt, the order will be canceled and returned to us. Canceled orders cannot be resent. Repeated delivery failures may result in restrictions on future orders.

If the tracking status shows "Delivered" but you have not received the package, please contact the carrier first. If the carrier confirms the package was lost, contact us via our inquiry form.

In case your package has arrived damaged, please contact us via the inquiry form within 30 days of receipt.

Items ordered through our online store cannot be picked up at Kotobukiya retail locations.

Our customer support team operates on Japan Standard Time. During busy periods or Japanese national holidays, responses may be delayed. If you haven’t received an automatic inquiry confirmation email, please refer to the "Q. Why am I not receiving emails from KOTOBUIKIYA US ONLINE." section.

For wholesale inquiries, please contact the Kotobukiya Customer Support Center here.