Dear Valued Customers,
Thank you for your generous patronage and support.
We are writing to inform you regarding an error in some parts featured in the product images for the April 2026 release plastic model kit FRAME ARMS GIRL BASELARD with EXOSUIT BASELARD.
We’d like to clarify the contents of this error and issue an apology.
Error Contents
Sections of the sub-arms are incorrect.
Our Response
For customers who request it, our Customer Support Center will provide replacement parts to convert the sub-arms to the 3.00mm connection point specification. If you wish to receive these parts, please fill in the required fields in the dedicated link below and specify Request for Replacement Parts in the inquiry field.
When using the inquiry form from our homepage, in addition to other necessary fields please fill in the information as shown below.
Product Name: FRAME ARMS GIRL BASELARD with EXOSUIT BASELARD
Product Code: FG120
Inquiry Details: Request for Replacement Parts for Order#(your order number) KOTOBUKIYA US ONLINE
*These replacement parts are intended to correct an error shown in the product image and differ from the original product specifications.
*Personal information obtained through use of the customer support form in connection with this matter will not be used for any purpose other than addressing this defect.
Regarding Shipping Schedule
Replacement parts are scheduled to begin shipping sequentially from June 2026 onwards. We sincerely apologize for any inconvenience caused.
Please note that the dedicated link for this matter will expire on October 31, 2026. From November 1, 2026, we ask that our customers use the inquiry form available from our corporate page.
For any further questions, please contact our Customer Support Center listed below.
Kotobukiya Customer Support Center
Email: support＠kotobukiya.co.jp
Kotobukiya Bldg., 6F
4-5 Midori-cho, Tachikawa, Tokyo 190-8542, Japan
We sincerely apologized for any inconvenience this may cause. We will strive to prevent such problems from reoccurring going forward. We appreciate your understanding and cooperation.
Sincerely,
Kotobukiya US Online