Dear Valued Customers,
Thank you for your continued support.
We have identified an issue where the order cancellation button and the shipping address change button are not displaying correctly on the Order Details page in My Page after an order has been placed.
Our team is currently investigating the cause and working to resolve this as quickly as possible.
In the meantime, if you wish to cancel your order within 24 hours of placing it, or change your delivery address, please contact us using the inquiry form below. We will assist you promptly.
KOTOBUKIYA US ONLINE Inquiry Form
We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and cooperation.
