Updated January 7, 2026
To Our Valued Customers,
We previously experienced an issue where the Order Cancellation and Shipping Address Change buttons were temporarily unavailable on the Order Details page in My Page. We’re happy to inform you that this issue has been resolved, and both functions are now fully operational.
You can now:
- Cancel orders within 24 hours of placing them.
- Change your shipping address directly through My Page.
If you still do not see these buttons displayed correctly, please don’t hesitate to reach out to us using the inquiry form below. We appreciate your feedback and are here to help.
KOTOBUKIYA US ONLINE Inquiry Form
Thank you for your understanding and continued support.
We appreciate you shopping with us!
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Original Post Below
Dear Valued Customers,
Thank you for your continued support.
We have identified an issue where the order cancellation button and the shipping address change button are not displaying correctly on the Order Details page in My Page after an order has been placed.
Our team is currently investigating the cause and working to resolve this as quickly as possible.
In the meantime, if you wish to cancel your order within 24 hours of placing it, or change your delivery address, please contact us using the inquiry form below. We will assist you promptly.
KOTOBUKIYA US ONLINE Inquiry Form
We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and cooperation.