Dear Valued Customers,
Thank you for your continued patronage and support of KOTOBUKIYA US ONLINE!
We would like to inform you that our team will be taking a short break at the end of September due to Japan’s national holidays. Our office and warehouse will be closed from September 19th, 2026, through September 23rd, 2026.
- Shipping: All shipping of in-stock item orders will pause during this period and resume on September 24th.
- Customer Inquiries: We will be unable to process new customer service inquiries during the closure, but our team will address all urgent messages as soon as we return.
Please plan your orders and urgent requests accordingly! We appreciate your understanding and cooperation.
| Date (ET) | Inquiry | Warehouse |
| September 17th (Thu) | Open | Open |
| September 18th (Fri) | Closed | Final Dispatch(※) |
| September 19th (Sat) | Closed | Closed |
| September 20th (Sun) | Closed | Closed |
| September 21st (Mon) | Closed | Closed |
| September 22nd (Tue) | Closed | Closed |
| September 23rd (Wed) | Open | Closed |
| September 24th (Thu) | Open | Open |
※Pre-orders scheduled for release in September will continue to be shipped sequentially during the holiday period.
*Order and checkout processes will not be affected.
*Please note orders for in-stock items placed after 12:00 AM (ET) on September 17, 2026 will be shipped out starting on September 24th, 2026.
*The above schedule is subject to change without notice.
If you have any questions, please do not hesitate to contact us.
Kind regards,
KOTOBUKIYA US ONLINE Team
