Dear Valued Customers,
Thank you for your continuous patronage and support of Kotobukiya US Online!
We would like to inform you that our team will be taking a short break at the start of May due to Japan’s national holidays. Our office and warehouse will be closed from May 1st, 2026, through May 5th, 2026.
- Shipping: All shipping will pause during this period and resume on May 7th.
- Customer Inquiries: We will be unable to process new customer service inquiries during the closure, but our team will address all urgent messages as soon as we return.
Please plan your orders and urgent requests accordingly! We appreciate your understanding and cooperation.
| Date (ET) | Inquiry | Warehouse |
| April 27th (Mon) | Open | Open |
| April 28th (Tue) | Closed | Open |
| April 29th (Wed) | Open | Open |
| April 30th (Thu) | Open | Open |
| May 1st (Fri) | Closed | Final Dispatch |
| May 2nd (Sat) | Closed | Closed |
| May 3rd (Sun) | Closed | Closed |
| May 4th (Mon) | Closed | Closed |
| May 5th (Tue) | Closed | Closed |
| May 6th (Wed) | Open | Closed |
| May 7th (Thu) | Open | Open |
*Order and checkout processes will not be affected.
*Please note that “in-stock” product orders placed after April 30th, 2026 at 12:00 AM(ET) will be shipped out starting from May 7th, 2026.
*The above schedule is subject to change without notice.
If you have any questions, please do not hesitate to contact us.
Sincerely,
Kotobukiya US Online